At pggames, your privacy is not an afterthought — it is a core part of how we build and operate the platform. This Privacy Policy explains exactly what personal data pggames collects, why we collect it, how we use it, and the rights you have over your own information.
Your Privacy Matters: pggames is committed to protecting the personal data of all registered players and visitors. This Privacy Policy is written in plain English so that every Filipino player — whether you're in Manila, Cebu, or Davao — can understand exactly how your information is handled. By using pggames, you consent to the practices described in this policy.
1.1 This Privacy Policy ("Policy") describes how pggames ("we", "us", or "our"), the operator of the online gaming platform accessible at pggames.bid, collects, uses, stores, and discloses personal information about users ("you" or "Player") of the pggames Platform.
1.2 pggames is committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. We are registered with the National Privacy Commission (NPC) as required by Philippine law.
1.3 This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy. By accessing or using the pggames Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
1.4 If you do not agree with any part of this Policy, you should discontinue use of the pggames Platform immediately. For questions or concerns, please contact our Data Protection Officer at [email protected].
2.1 Registration Data. When you create a pggames account, we collect information including your full name, date of birth, email address, mobile number, residential address, and preferred currency (PHP). This information is required to verify your identity and comply with our Know Your Customer (KYC) obligations.
2.2 Identity Verification Data. To comply with PAGCOR regulations and anti-money laundering (AML) requirements, pggames may collect copies of government-issued identification documents (such as a Philippine passport, SSS ID, PhilHealth ID, or driver's licence), proof of address, and proof of payment method.
2.3 Financial Data. We collect information about your deposits, withdrawals, and transaction history on the Platform. This includes payment method details (such as GCash account references, PayMaya account references, BPI or BDO account details) to the extent necessary to process transactions. We do not store full payment card numbers on our servers.
2.4 Gaming Activity Data. We collect records of your gaming activity on pggames, including games played, wagers placed, outcomes, session durations, and bonus usage. This data is used to provide the gaming service, detect fraud, and support responsible gaming monitoring.
2.5 Technical Data. When you access pggames, we automatically collect certain technical information, including your IP address, device type, operating system, browser type and version, referring URLs, and pages visited. This data helps us maintain platform security and improve user experience.
2.6 Communications Data. If you contact pggames support, we retain records of your communications, including live chat transcripts, emails, and any attachments you provide. This helps us resolve disputes and improve our support service.
2.7 Marketing Preferences. We collect your preferences regarding marketing communications, including whether you have opted in or out of receiving promotional emails, SMS messages, or push notifications from pggames.
pggames uses the personal data we collect for the following purposes:
4.1 pggames processes your personal data on the following legal bases under the Data Privacy Act of 2012:
5.1 pggames does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary:
5.2 All third parties with whom pggames shares personal data are required to handle that data in accordance with applicable privacy laws and our data processing agreements.
6.1 pggames uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit pggames.bid.
6.2 We use the following categories of cookies:
6.3 You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the pggames Platform.
7.1 pggames retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:
7.2 After the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.
8.1 pggames implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pggames will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
8.3 While pggames takes all reasonable steps to protect your data, no method of transmission over the internet is completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
9.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pggames:
9.2 To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request". We will respond to your request within thirty (30) days in accordance with the Data Privacy Act of 2012.
9.3 Please note that certain rights may be limited where pggames is required to retain or process your data to comply with legal obligations, including PAGCOR regulations and AML requirements.
10.1 The pggames Platform is strictly intended for persons who are at least 21 years of age, in accordance with PAGCOR regulations applicable in the Philippines. pggames does not knowingly collect personal data from individuals under the age of 21.
10.2 If pggames becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, delete the associated personal data, and forfeit any balance in accordance with our Terms & Conditions.
10.3 If you are a parent or guardian and believe that your child has registered on pggames, please contact us immediately at [email protected] so that we can take appropriate action.
11.1 pggames primarily stores and processes your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud infrastructure or third-party service providers located abroad.
11.2 Where such transfers occur, pggames ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law.
11.3 By using the pggames Platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.
12.1 The pggames Platform may contain links to third-party websites or services. This Privacy Policy applies only to the pggames Platform and does not cover the privacy practices of any third-party websites. pggames is not responsible for the content or privacy practices of any linked third-party sites.
12.2 We encourage you to review the privacy policies of any third-party websites you visit through links on the pggames Platform.
13.1 pggames reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect.
13.2 The date of the most recent revision is always displayed at the top of this page. Your continued use of the pggames Platform after any changes to this Policy constitutes your acceptance of the revised Policy.
13.3 If you do not agree with any changes to this Policy, you should stop using the Platform and may request account closure by contacting [email protected].
14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way pggames handles your personal data, please contact our Data Protection Officer:
14.2 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through its official channels.
Your Consent: By continuing to use the pggames Platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection, use, and disclosure of your personal data as described herein. You may withdraw your consent at any time by contacting us at [email protected], subject to our legal retention obligations.
Privacy at pggames is not just a legal requirement — it is a commitment to every Filipino player who trusts us with their personal information. Here is what that commitment looks like in practice.
Every connection to pggames is protected by 256-bit SSL encryption — the same standard used by BPI and BDO online banking. Your login credentials, personal details, and financial transactions are always encrypted in transit.
pggames fully complies with Republic Act No. 10173 — the Data Privacy Act of 2012 of the Philippines. We are registered with the National Privacy Commission (NPC) and uphold all rights granted to Filipino data subjects under Philippine law.
pggames gives you full control over your personal data. You can access, correct, or request deletion of your data at any time. You can also opt out of marketing communications and manage your cookie preferences directly from your account settings.
pggames never sells, rents, or trades your personal data to third parties for their own marketing purposes. Your information is shared only with trusted service providers — like GCash and PayMaya — strictly to deliver the services you use.
All payment data processed through GCash, PayMaya, BPI, BDO, and Metrobank is handled by PCI-DSS compliant payment processors. pggames does not store full payment card numbers on its servers — your financial data stays safe.
In the unlikely event of a data breach, pggames will notify the National Privacy Commission within 72 hours and inform affected players without delay — as required by the Data Privacy Act of 2012. Transparency is non-negotiable at pggames.
Now that you know how pggames protects your privacy, you can play with complete confidence. Over 850,000 Filipino players — from Makati to Quezon City, Cebu to Davao — trust pggames with their personal and financial information every day. Join them on the Philippines' most trusted gaming platform. Must be 21 years or older to register.
21+ only. Please gamble responsibly. PAGCOR regulated. Privacy Policy applies.